Cusp Dental Office by Cherry Software

Features

Patient Database

The patient record is organized into easy-to-browse, swipeable tabs, including general profile information, medical history, oral examination, photos and radiographs, full odontogram, periodontal charting, payment history, treatment plans, and a follow-up system.

Patient Data & Treatment Plan Printing

For each patient, Cusp allows you to select which sections to print or export as a PDF. These include general information, medical history, oral examination, treatments and payments, charting, and treatment plans.

Appointment Organizer

Cusp syncs your appointments with Google Calendar. A simple interface with shortcuts and auto-complete text helps you schedule appointments quickly and efficiently.

Online Backup & Restore

Create backups directly to your Dropbox account and restore your data whenever needed.

Recall Reminders

Schedule reminder messages for your patients 1–5 days before their follow-up appointments. Messages can be sent via your SIM card, Viber, WhatsApp, or an online SMS service.

Cloud Add-on

Cusp keeps your data safe and synchronized across all your devices.

Treatment Procedures Catalog

Create a customizable list of treatments, prices, and laboratory costs to better manage your practice. These are linked to auto-complete fields for quick and easy entry in each patient’s treatment history.

Earnings & Expenses

Cusp tracks payments and outstanding balances for each patient and calculates your monthly income, expenses, and net profit. You can print or export financial reports for a selected period, and view all pending payments in the Accounting Book.

Insurance Health Plans

Easily create and manage a list of your patients’ insurance plans and keep track of related payments.

Ortho Plug-in

Cusp includes a detailed orthodontic chart available as an in-app purchase. Find more information here.

Frequently Asked Questions:

1. What are the minimum system requirements?

Cusp runs on smartphones and tablets that meet the following requirements:

Android OS version 6.0 or later
An Android device, or a PC/Mac using an Android emulator (such as BlueStacks, Nox, or Genymotion)
Minimum screen size of 4 inches
A valid SIM card (2G or higher) is required for sending SMS reminders. Note: Some tablets only support SIM cards for internet access. In this case, SMS features will work via the SMS.to online service
Google Calendar app installed (available on the Google Play Store)
⚠️ Cusp is not available for iPhone or iPad.

2. Will I lose my data if my device is lost or stops working?

No—your data can remain safe if you use the available backup options:

With the Cloud Add-on service, your data is automatically stored both:

On your device, and

In the Google Cloud

You can also create a manual backup in your private Dropbox folder

If your device is lost or damaged, you can easily restore your data on a new device using the Backup menu.

3. Why is Google Play not accepting my payment?

There may be several reasons why your payment isn’t going through. Please click here to view possible solutions and troubleshooting steps.

4. I already purchased Cusp. Why am I asked to subscribe after re-installing the app from Google Play?

Cusp has changed its pricing model:

Since early 2023, Cusp is available on Google Play as a monthly subscription.
Users who had purchased the one-time paid version (2014–2023) can still access it. To restore your previous purchase:
1. Open the Google Play Store app.
2. Make sure you are signed in with the same Google account used for the original purchase.
3. Go to your library of apps (List with not-installed apps).
4. Find and reinstall the older version of Cusp (orange-coloured icon).

⚠️ If you install Cusp directly from the Play Store instead of your app library, it will be treated as a new install and require a subscription.

👉 Detailed instructions available here

5. Can I use Cusp on more than one device with only one suscription, without paying extra?

Yes. You can install Cusp on multiple devices at no additional cost, as long as you use the same Google account.
Your subscription covers all installations, so you only need one active monthly subscription. To make sure your subscription is recognized across all your devices, please check the following:
1. Add the Google account you used to purchase the subscription to each of your devices.
2. Make sure this account is selected as the active account in the Google Play app.
3. Install Cusp from Google Play while logged in with that same account.

⚠️If a different account is active in Google Play, your subscription may not be recognized.

Please note that it may take a few minutes to a few hours for your subscription status to update across all your devices.

6. What languages are supported?

Cusp is available in the following languages:
English, Français, Русский, Español, Deutsch, Português, Română, Italiano, Türkçe, Ελληνικά, Hebrew, Hindi, বাংলা and العربية .
The app automatically detects your device’s language settings and applies the appropriate translation.

7. How are my appointments synchronized with Google Calendar?

To sync your appointments with Google Calendar:
1. Go to the Settings menu on the Cusp main screen
2. Select the Google account you want to use for synchronization
3. The same Google account must be present and active in all your devices
Once set up:

Your appointments will automatically sync with Google Calendar whenever you add or edit them in Cusp

Updates are synced across all your devices using the same account

Synchronization typically takes a few seconds to a few minutes

For example, if you create an appointment on one device, it will appear on your other devices shortly after.
⚠️ If you change your Google account or update your password, you will need to sign in again to the Google Calendar app on all your devices to restore synchronization.

8. Are my data automatically synchronized across multiple devices?

Yes-if you have the Cloud Add-on service enabled, your data will automatically sync across all your devices.

9. What do I need to enable printing to a Wi-Fi printer?

To print from your device, you need to enable the Printing Service:
1. Open your device’s Settings
2. Go to Printing
3. Select Add Service to install and configure your printer
Once set up, you’ll be able to print directly from your Android device to a compatible Wi-Fi printer.

10. If I add appointments to Google Calendar from another device, will Cusp display them?

Yes-Cusp can display appointments created directly in Google Calendar, but you need to do the following:

When creating the event in Google Calendar, enter the word CUSP in the Event Location field

This ensures the appointment will be recognized and shown within the Cusp app.

11. My appointments appear at the wrong time. How can I fix this?

This issue is usually caused by incorrect time or time zone settings. To fix it:
On your device:

Enable Automatic Date & Time

Enable Automatic Time Zone

Use the network-provided time

In Google Calendar settings:

Turn on “Use device time zone”

⚠️ If you recently changed your Google account password, make sure to sign in again on all your devices, or calendar synchronization may not work correctly.

12. What is the default PIN?

The predefined PIN is 0000. You can:
- Enable or disable PIN protection
- Change your PIN
from the Settings menu on the main screen.

13. Can I install Cusp on a Windows PC or Mac?

Yes-although Cusp is designed for Android devices, you can still use it on a computer by installing an Android emulator, such as:

BlueStacks emulator

Nox emulator

Genymotion

Once the emulator is installed, you can download and run Cusp just like on an Android device.

14. How do I synchronize Cusp across all my devices?

To keep your data synchronized across multiple devices, follow these steps:

Make sure you are signed in to both the Google Play Store and Google Calendar using the same Google account you used for your subscription

Follow the setup instructions provided in the tutorial video

Important notes:

The Cloud Add-on service is optional. If it is not activated, Cusp will still work normally, but your data will not sync across devices

Patient photos and radiographs are not synchronized automatically. You will need to upload these files manually

The Cloud Add-on service is billed on a monthly basis

Subscription and data retention

You can cancel your subscription at any time. After cancellation, you will still have access to the service for the remaining paid period.
Get more information and instructions here.

If your Cloud Add-on subscription is canceled or expires: Your data will be stored on the server for up to 12 months If you do not reactivate your subscription within this period, your data will be permanently deleted

15. I’m having trouble connecting to Dropbox. What can I do?

If you’re unable to connect Cusp to Dropbox, try one of the following solutions:
Option 1:
Uninstall the Dropbox app completely from your device. Try connecting to Dropbox again from within Cusp Once the connection is successful, you can reinstall the Dropbox app.

Option 2: Go to your Dropbox account settings

Find the list of connected apps

Disconnect (remove) Cusp from the list

Then try reconnecting to Dropbox from inside Cusp

16.Backup or restore via Dropbox fails. What should I check?

If the connection fails during backup or restore, check the following:

Make sure you have a stable internet connection

Review your device’s power or battery settings

⚠️ Some devices automatically turn off Wi-Fi or the screen to save power, which may interrupt the backup or restore process.

PRIVACY POLICY

Where does the app save my data and how is it used?

The app maintains your data inside the internal memory of your device and also in a Google server. The data stored in the local database is transmitted and stored encrypted on a Google server in order to enable synchronization of the app data between the devices on which you use the app (data sync) and also to prevent loss of your data in case of device damage or loss(data safety). No data of the user or the application database are transmitted to third-parties. The user has the possibility to request the deletion of his data from the server by sending an email to cherryprogramming@gmail.com including their registered e-mail address and a request to delete their data from the server. The app also allows you to make a backup of your database file by transmitting it to your private Dropbox folder.

Does the app use my email?

The application uses the gmail account of your selection without storing it permanently, in order to authenticate your account so that the application can access your data which are stored on the Google server.

Can the app send a SMS without asking me first?

Cusp allows you to schedule SMS reminders for your patients. For example, you may want to schedule a recall examination 6 months after the treatment. If you activate the SMS Reminder option, the application will open the default SMS-app of your device in order to send a SMS to the selected phone number(s). You will be notified that the SMS has been sent successfully or failed. You can also send a medical prescription via SMS to the selected phone number of your patient.

Can the app make calls or read the state of my phone?

Yes. This only happens when you use the app to call a number or send a SMS to a saved patient. The content of your SMS messages and phone calls are transported via your mobile carrier. We are not involved in this communication and we do not collect the contents of the call or SMS or any other personal information.

How does the app handle location data?

The app does not use or collect any data related to your geographic location.

Do you collect or share personal information?

No personal information is collected, transmitted, or maintained by the app. Furthermore, we do not share personal, or other information with anyone.

Do advertising companies collect data?

No data is shared with advertising companies.

Does the app software use my device camera without my permission or notification?

No. When you install Cusp, it asks for your permission to use the camera. You are in control when the app will use the camera of your device.

Where does the app stores the photos I make via the app?

The photos are stored in your device storage. The app also allows you to make a backup of these files by transmitting them to your private Dropbox folder.

Does the app read my accounts names and the contacts of my accounts?

Yes. This happens in order to be able to add a contact in the patients database and to add/edit your appointments. You control when this will happen. The app does not maintain or transmit your account details or your contacts' details and list.

Can the app use the microphone of my device?

Yes. This only happens when you want to convert speech to text. The app does not record or save the sound.

Restrictions for Personal and Sensitive Data Access

Storage: the app requests permission to access the phone’s storage only in order to store the user's image files and the patients database records. The app does not access any image files without asking the user first.

Contacts: the app accesses the contacts on the phone in order to create a new patient record from the contact's details. The contacts information is not transmitted nor stored on any server.

Backup in Dropbox: A user that desires to backup the data that are stored inside the app, can do so by using the Backup menu which uploads the data to the cloud storage (Dropbox). In that case the user will authorize the app to access the user's cloud storage and the app will send the database and saved image files to that cloud storage service on the user’s own storage folders on their own cloud account. No one but the user have access to these files. The user account and authorization information is only stored locally and internal by the app and is not transmitted or stored anywhere else.

Personal information: We created Cusp with your privacy in mind, so we do not collect personally identifiable information about you. We do not collect information such as your name, address, phone number, email address or precise geographic location.

Changes: Our Privacy Policy may change occasionally. We will not reduce your rights under this Privacy Policy without providing explicit, advance notice. We will post any privacy policy changes on this page.
Permissions: In detail, the permissions that the app needs in order to work properly are:

android.permission.CAMERA: To take a photo using the camera of your device.
android.permission.READ_CALENDAR: To load your appointments.
android.permission.WRITE_CALENDAR: To create a new appointment or edit existing one.
android.permission.READ_CONTACTS: To add an existing contact in the patients database.
android.permission.WRITE_CONTACTS: To create a new contact from the patients database.
android.permission.GET_ACCOUNTS: To select what account to use for saving the appointments and contacts.
android.permission.READ_PHONE_STATE: To determine if your device can make calls and send SMS.
android.permission.CALL_PHONE: To make a call.
android.permission.WRITE_EXTERNAL_STORAGE: To save image files.
android.permission.INTERNET: To backup/restore your data in Dropbox.
android.permission.ACCESS_NETWORK_STATE: To know if your device is connected to the Internet.

An app for the General Dentist

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